Printer Field Service Technician I - On-Site Support

Canon USA; Port Saint Lucie (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day" attire program (ca

Volunteer opportunities to give back

Swag! A Canon welcome kit and official

Job summary

Canon USA, a leader in technology and imaging solutions, is seeking a Field Service Technician to deliver excellent on-site maintenance for Canon-supported products within the defined territory covering Port St. Lucie and surrounding areas.

This customer-facing role requires a High School diploma, ability to travel, and the drive to resolve issues quickly while maintaining accurate service reports and adhering to company policies.

Qualifications

• Hold a High School diploma or equivalent experience.
• Understand internet environments and complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Customer service

Communication skills

Field service readiness

Education

High School diploma or equivalent

Job description

Canon USA, a leader in technology and imaging solutions, is seeking a Field Service Technician to deliver excellent on-site maintenance for Canon-supported products within the defined territory covering Port St. Lucie and surrounding areas.

This customer-facing role requires a High School diploma, ability to travel, and the drive to resolve issues quickly while maintaining accurate service reports and adhering to company policies.