Print Services Manager — Sales & Operations Excellence

Stores; Littleton (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Benefits package

Job summary

Office Depot is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store. You will lead the print production process, manage equipment and supplies, and foster a customer-centric environment aligned with our 5C values.

You will also serve as a Key Carrier, opening/closing the store and supporting a flexible schedule including evenings, weekends, and some holidays. A passion for print services and strong leadership are essential.

Qualifications

• High school diploma or equivalent preferred
• 1–3 years related experience
• Minimum 2 years management experience or equivalent internal development
• Experience in Print Center operations
• Experience with logistics, freight, and visual merchandising

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.

Skills

Print Services expertise

Leadership

Sales coaching

Customer service

Interpersonal communication

Education

High school diploma or equivalent

2+ years management experience

Tools

POS systems

Print Center software

Microsoft Office (PowerPoint, Excel, Word, Outlook)

Job description

Office Depot is seeking a Retail Print Manager to drive print sales and service growth in a high-volume store. You will lead the print production process, manage equipment and supplies, and foster a customer-centric environment aligned with our 5C values.

You will also serve as a Key Carrier, opening/closing the store and supporting a flexible schedule including evenings, weekends, and some holidays. A passion for print services and strong leadership are essential.