Customer Service Executive

KHR - Recruitment Specialists; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

KHR - Recruitment Specialists is seeking an experienced Customer Service Executive for a Rochester-based print management company. The role focuses on serving clients, coordinating with sales and production, and ensuring orders progress from enquiry to completion.

The ideal candidate has print industry knowledge, excellent communication skills, and strong organisational abilities to manage multiple orders and deadlines effectively.

Qualifications

• Experience in print management or print-related customer service.
• Understanding of print production and order processes.
• Experience handling customer print orders from enquiry to completion.
• Excellent telephone, email and in-person communication skills.
• Strong administration and organisational skills.
• Ability to manage multiple customer requirements and deadlines.
• Excellent attention to detail.
• Proactive, solutions-focused approach.
• Confident in negotiating and managing potential account issues.
• Able to work under pressure.
• Proficient in MS Office (Excel/Outlook/Word).

Responsibilities

• Act as a key contact between customers, sales and internal teams.
• Manage client communication via telephone, email and in person.
• Process and raise print orders; monitor progress.
• Coordinate with production and internal teams to meet deadlines.
• Chase orders and keep customers updated.
• Resolve customer queries and potential account issues.
• Understand customer requirements and propose print solutions.
• Provide general administration and order-management support.
• Identify and resolve problems proactively.
• Handle multiple orders and priorities in a fast-paced environment.

Skills

Customer service

Communication

Administration

Time management

Attention to detail

Problem solving

Multi-tasking

Negotiation

Work under pressure

MS Office

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Are you an experienced Customer Service or Client Services professional with a background in print management?

We are recruiting for an established and successful print management company based in Rochester, looking for an experienced Customer Service Executive to join their team on a permanent basis.

This is an excellent opportunity for someone who has a strong understanding of the print industry, enjoys working closely with clients and is confident managing orders from initial enquiry through to completion.

The Role

Working as part of a busy customer service team, you will act as a key link between clients, the sales team, production and other internal departments, ensuring orders are processed accurately, efficiently and delivered to the required deadlines.

Responsibilities will include:

• Acting as a key point of contact between customers, sales and internal departments
• Managing client communication via telephone, email and face-to-face
• Processing and raising print orders and monitoring their progress
• Liaising with production and internal teams to ensure deadlines are met
• Chasing orders and keeping customers updated
• Managing and resolving customer queries and potential account issues
• Understanding customer requirements and identifying suitable print solutions
• Supporting the Department Manager and wider team
• Providing general administration and order management support
• Working proactively to identify and resolve problems
• Managing multiple orders and priorities within a fast-paced environment

About You

The successful candidate will have:

• Previous experience within print management or a print-related customer service/client services role
• A strong understanding of the print production and order process
• Experience managing customer print orders from enquiry through to completion
• Excellent telephone, email and face-to-face communication skills
• Strong administration and organisational skills
• The ability to manage multiple customer requirements and production deadlines
• Excellent attention to detail
• A proactive and solutions-focused approach
• The confidence to negotiate and manage potential account issues
• Excellent time management and the ability to work under pressure
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word
• A willingness to learn, undertake training and develop within the role