Print Project Coordinator

W3Global; Cleveland (OH); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

W3Global in Cleveland is seeking a detail-oriented Print Project Coordinator to manage customer projects from order entry through final delivery. You will collaborate with Sales, Estimating, Production, Mailing, Fulfillment, and other internal teams to ensure on-time, accurate results.

The ideal candidate has strong communication, organizational, and problem-solving skills, with a track record of handling multiple projects in a fast-paced environment.

Qualifikationen

• Experience in customer service, project coordination, or administrative support.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Experience coordinating with multiple departments and following up on tasks.
• Proficiency with print management software is a plus.

Aufgaben

• Coordinate customer projects from order entry through completion and delivery.
• Communicate with customers, Sales, and internal departments to ensure requirements are understood.
• Prepare and maintain job tickets, work orders, specifications, and customer records.
• Respond to customer inquiries regarding status, schedules, revisions, and delivery.
• Review estimates, proofs, and instructions to ensure production accuracy.
• Track progress and communicate delays or changes to customers and internal teams.
• Enter and update orders, purchase orders, change orders, and project information in company systems.
• Coordinate with vendors and suppliers to support project requirements.
• Ensure customer approvals and project changes are properly documented.
• Work with Production, Purchasing, Mailing, Fulfillment, Shipping, and Billing teams to keep projects moving.

Kenntnisse

Customer service

Project coordination

Communication

Organizational skills

Multitasking

Tools

EPMS

Jobbeschreibung

Our client is seeking an organized and detail-oriented Print Project Coordinator to manage customer projects from order entry through final delivery.

This position involves working closely with customers, Sales, Estimating, Production, Mailing, Fulfillment, and other internal teams to ensure projects are completed accurately and on time.

The ideal candidate will have strong communication, customer service, and organizational skills, along with the ability to manage multiple projects and deadlines in a fast-paced environment.

This is an excellent opportunity to join a growing, employee-owned company with additional business and opportunities for long-term growth.

Responsibilities

• Coordinate customer projects from order entry through completion and delivery.
• Communicate with customers, Sales, and internal departments to ensure project requirements are clearly understood.
• Prepare and maintain job tickets, work orders, project specifications, and customer records.
• Respond to customer inquiries regarding order status, schedules, revisions, and delivery.
• Review estimates, proofs, and job instructions to ensure accuracy before production.
• Track project progress and communicate any delays or changes to customers and internal teams.
• Enter and update orders, purchase orders, change orders, and project information in company systems.
• Coordinate with vendors and suppliers to support project requirements.
• Ensure customer approvals and project changes are properly documented.
• Work with Production, Purchasing, Mailing, Fulfillment, Shipping, and Billing teams to keep projects moving.
• Track orders, inventory, and delivery information through customer websites and company systems.
• Maintain accurate documentation and support projects through final completion.
• Identify opportunities to improve customer service, workflow, and project coordination.

Requirements

• Previous experience in customer service, project coordination, account coordination, or administrative support.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Experience coordinating with different departments and following up on pending tasks.
• Ability to identify problems, resolve discrepancies, and communicate solutions.
• Experience using EPMS or similar print management software is preferred.
• Familiarity with printing, mailing, fulfillment, or production environments is a plus.
• Ability to work independently while collaborating with customers, Sales, vendors, and internal teams.
• Proficiency in using computers and maintaining accurate records.