Print Production & Customer Care Specialist

ARC Document Solutions; San Jose (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Job summary

ARC Document Solutions is seeking a Customer Service Representative to coordinate and process print jobs, materials, and merchandise received by mail, email, fax, phone, or walk-in customers. You will greet customers, handle various order types, enter data into the system, and assist with production and status updates.

Ideal candidates have strong customer service, basic Windows and MS Word skills, and a willingness to learn Sub-Hub and Planwell.

Qualifications

• Demonstrated excellent customer service and communication skills.
• Proficiency with Windows OS and Microsoft Word.
• Willingness to learn Sub-Hub and Planwell software.
• Understanding of small/large format and color production workflows.
• Ability to work in a team-oriented, fast-paced environment.

Responsibilities

• Greet customers and process in-person, phone, electronic and hard copy orders.
• Coordinate and manage orders through production and shipping.
• Enter job details and billing information into the system.
• Identify and communicate questions or issues to the appropriate team.
• Support production managers by tracking order status and follow-ups.

Skills

Customer service

Windows basics

MS Word

Training willingness

Printing knowledge

Teamwork

Multitasking

Follow-through

Reprographics experience

Job description

ARC Document Solutions is seeking a Customer Service Representative to coordinate and process print jobs, materials, and merchandise received by mail, email, fax, phone, or walk-in customers. You will greet customers, handle various order types, enter data into the system, and assist with production and status updates.

Ideal candidates have strong customer service, basic Windows and MS Word skills, and a willingness to learn Sub-Hub and Planwell.