Customer Service Representative

ARC Document Solutions; Tulsa (OK); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Excellent company support and resources

5-star customer review reputation

Job summary

A leading document solutions provider in Tulsa, Oklahoma is seeking a Part-Time Customer Service Representative. The role includes processing work orders, providing customer information, and upselling services, all while ensuring timely order delivery. Ideal candidates will have 2-5 years in an administrative role and must possess excellent customer service skills. Join a company recognized for its excellent support and reputation, contributing to a diverse and dynamic work environment.

Qualifications

• 2-5 years of experience in an administrative/billing role.
• 1+ years of printing/reprographics experience.
• Ability to balance multiple priorities in a fast-paced environment.

Responsibilities

• Process work orders via various channels including phone and email.
• Provide information to customers regarding products and services.
• Attempt to upsell add-on or new services to customers.

Skills

Customer service skills

Multi-tasking

Sales skills

Communication

Education

High School Degree or equivalent education

Job description

ARC Document Solutions is the largest commercial digital printer and graphics design company in the country. We arelooking for a Part-Time Customer Service Representativeto help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Description:

We are seeking candidates for our vacantCustomer Service Representative role. The Customer Service Rep works directly with the Print Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers’ requirements by performing the following duties:

• Process in-person, phone, electronic, and hard copy work orders
• Front end sales
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times
• Attempt to sell add-on or new services/merchandise to existing and previous customers
• Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
• Enter jobs into computer system/first screen billing invoices
• E-mail or call customer with questions regarding orders, when appropriate
• Note problems with orders for Production Manager
• Consult with Estimator regarding costs and communicates information to the customer. Follow estimating procedures for review/approval in various situations
• Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
• Resolve problems with digital orders or obtains assistance from technical expert
• Follow-up on orders to ensure delivery by specified dates and times
• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Perform other tasks, duties, or functions as directed

Experience and Qualifications:

• High School Degree or equivalent education
• 2 - 5 yearsofexperience in an administrative/billing role
• 1+ years of printing/reprographics experience
• Ability to balance multiple priorities in a fast-paced environment and alignoperationsand salesprocesses to achieve business results
• Self-motivated with the abilityto work independently, resourcefully with minimal oversight

This is what we have to offer:

• Excellent Company support and resources
• Excellent Company Reputation because we consistently receive 5-star customer reviews

Toall recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.