Customer Service & Print Production Coordinator

ARC; San Jose (CA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

PTO & holidays

Job summary

ARC Document Solutions, Inc. is hiring a Customer Service Representative (CSR) to coordinate and process orders for print jobs, digital files, and merchandise received by mail, email, fax, phone, or walk-in customers.

The CSR will greet customers, process orders, manage project billing, and ensure timely production by communicating with customers and internal teams. The ideal candidate has strong customer service skills, familiarity with Windows and Word, and willingness to learn Sub‑Hub and

Qualifications

• Excellent customer service skills required.
• Basic Windows knowledge.
• Strong competency in Microsoft Word.
• Willing to train and learn Sub‑Hub and Planwell.
• Understanding of printing processes: small & large format, color production.
• Ability to work in a team-driven, fast-paced environment.
• Ability to follow through and respond quickly to situations.
• Prior reprographics or printing experience is a plus.

Responsibilities

• Greet customers and process walk-in orders.
• Process in-person, phone, email, and hard copy work orders.
• Coordinate and manage project billing and status updates.
• Enter jobs into the computer system and first screen billing.
• Communicate with customers about order status and costs.

Skills

Excellent customer service

Teamwork

Multi-tasking

Follow-through

Fast-paced environment

Problem solving

Tools

Windows

Microsoft Word

Sub‑Hub

Planwell

Job description

ARC Document Solutions, Inc. is hiring a Customer Service Representative (CSR) to coordinate and process orders for print jobs, digital files, and merchandise received by mail, email, fax, phone, or walk-in customers.

The CSR will greet customers, process orders, manage project billing, and ensure timely production by communicating with customers and internal teams. The ideal candidate has strong customer service skills, familiarity with Windows and Word, and willingness to learn Sub‑Hub and