Print Production Coordinator & Customer Success

Alphagraphicsfranchise; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

AlphaGraphics Uptown Houston is seeking a dependable Customer Service Representative to join our team in Houston, TX. You will serve as the primary point of contact for customers, assist with sales opportunities, prepare estimates, and coordinate projects with design and production teams from start to finish.

The role emphasizes communication, organization, and the ability to manage multiple projects in a fast-paced print environment, with an in-person Monday–Friday schedule and standard

Qualifications

• Experience in customer service, project coordination, or inside sales in printing/graphics.
• Knowledge of commercial printing processes and products.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Respond to customer inquiries by phone, email, website, and walk-ins.
• Help customers determine the best print solutions for their needs.
• Prepare estimates, quotes, work orders, and invoices.
• Follow up on estimates and inquiries to secure orders.
• Build relationships with existing customers and identify new opportunities.
• Communicate pricing, timelines, and project details clearly.
• Manage customer projects from inquiry to delivery.
• Coordinate job details between customers, design, production, and installation teams.
• Track project progress and keep customers informed.
• Coordinate site surveys and installation appointments when needed.
• Address questions or issues to keep projects on track.

Skills

Customer service

Project coordination

Inside sales

Printing industry knowledge

Communication skills

Organization

Multi-tasking

Tools

PrintSmith

Print Speak

Job description

AlphaGraphics Uptown Houston is seeking a dependable Customer Service Representative to join our team in Houston, TX. You will serve as the primary point of contact for customers, assist with sales opportunities, prepare estimates, and coordinate projects with design and production teams from start to finish.

The role emphasizes communication, organization, and the ability to manage multiple projects in a fast-paced print environment, with an in-person Monday–Friday schedule and standard