Print Operations Coordinator - Managed Print Services

Xerox; Boston (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Xerox is seeking a Service Delivery Coordinator for Managed Print Services to support print operations, monitor device performance, and manage service requests. You will be the primary contact between clients, technicians, and delivery managers, ensuring SLA adherence and efficient MACD processes.

The role emphasizes collaboration with IT and account teams, device installations, and inventory management to sustain high levels of customer satisfaction.

Qualifications

• Degree, diploma, or equivalent experience preferred.
• Ability to communicate effectively with clients, technicians, and cross-functional teams.
• Strong organizational and coordination skills to support service delivery activities.
• Ability to monitor service performance, maintain accurate records, and track operational metrics.
• Familiarity with managed print services, asset management, or service delivery processes preferred.

Responsibilities

• Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
• Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
• Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
• Manage the end-to-end Move, Add, Change, and Dispose (MACD) process while maintaining accurate asset management records for devices, supplies, and service activities.
• Collaborate with IT teams and account managers on device installations, upgrades, and decommissions while overseeing toner and consumables fulfillment and automated replenishment processes.

Skills

Communication

Organization

Coordination

Education

Degree or equivalent experience

Job description

Xerox is seeking a Service Delivery Coordinator for Managed Print Services to support print operations, monitor device performance, and manage service requests. You will be the primary contact between clients, technicians, and delivery managers, ensuring SLA adherence and efficient MACD processes.

The role emphasizes collaboration with IT and account teams, device installations, and inventory management to sustain high levels of customer satisfaction.