MPS Service Delivery Coordinator

Xerox Corporation; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Xerox Corporation is seeking a Service Delivery Coordinator for Managed Print Services to support client print operations. In this role you will act as the primary liaison between clients, technicians, and service delivery managers to ensure timely service delivery and SLA adherence.

You will monitor device performance, manage MACD activities, and collaborate with IT and account teams on installations and consumables replenishment, contributing to a reliable and efficient managed print

Qualifications

• Degree, diploma, or equivalent experience preferred.
• Ability to communicate effectively with clients, technicians, and cross-functional teams.
• Strong organizational and coordination skills to support service delivery activities.
• Familiarity with managed print services or asset management.

Responsibilities

• Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
• Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
• Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
• Manage the end-to-end Move, Add, Change, and Dispose (MACD) process while maintaining accurate asset management records for devices, supplies, and service activities.
• Collaborate with IT teams and account managers on device installations, upgrades, and decommissions while overseeing toner and consumables fulfillment and automated replenishment processes.

Skills

Communication skills

Organizational skills

Client coordination

Asset management

MACD process knowledge

Education

Bachelor's degree or equivalent

Job description

Xerox Corporation is seeking a Service Delivery Coordinator for Managed Print Services to support client print operations. In this role you will act as the primary liaison between clients, technicians, and service delivery managers to ensure timely service delivery and SLA adherence.

You will monitor device performance, manage MACD activities, and collaborate with IT and account teams on installations and consumables replenishment, contributing to a reliable and efficient managed print