Print Operations & Service Delivery Coordinator

Xerox Corporation; Boston (MA); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Xerox Corporation in Boston is seeking a Service Delivery Coordinator for Managed Print Services to support client print operations and SLA adherence. You will act as the primary liaison between clients, technicians, and service delivery managers, coordinating daily activities and ensuring service quality.

Responsibilities include monitoring device performance, managing MACD workflows, and collaborating with IT and account teams on installations and consumables.

Formación

• Degree, diploma, or equivalent experience preferred.
• Ability to communicate effectively with clients, technicians, and cross-functional teams.
• Strong organizational and coordination skills to support service delivery activities.
• Ability to monitor service performance, maintain accurate records, and track operational metrics.
• Familiarity with managed print services, asset management, or service delivery processes preferred.

Responsabilidades

• Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
• Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
• Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
• Manage the end-to-end Move, Add, Change, and Dispose (MACD) process while maintaining accurate asset management records for devices, supplies, and service activities.
• Collaborate with IT teams and account managers on device installations, upgrades, and decommissions while overseeing toner and consumables fulfillment and automated replenishment processes.

Conocimientos

Effective communication

Organizational skills

Coordination

Customer service

Educación

Degree or diploma or equivalent experience

Descripción del empleo

Xerox Corporation in Boston is seeking a Service Delivery Coordinator for Managed Print Services to support client print operations and SLA adherence. You will act as the primary liaison between clients, technicians, and service delivery managers, coordinating daily activities and ensuring service quality.

Responsibilities include monitoring device performance, managing MACD workflows, and collaborating with IT and account teams on installations and consumables.