Print IT Help Desk

GFI Digital; Hazelwood (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

GFI Digital’s Print IT Help Desk supports MFP and MPS customers with fast, on-demand assistance. The role is the first responder in IT service calls, focusing on non-onsite tasks and rapid resolution.

The ideal candidate brings basic networking knowledge, detail-orientation, and excellent communication. Training and customer-service focus are essential to help users operate printers efficiently.

Qualifications

• Basic understanding of networking and PCs; A+ or Network+ certifications preferred.
• Extremely accurate and detail-oriented with strong written and oral communication skills.
• Self-motivated and deadline-driven with analytical problem-solving abilities.

Responsibilities

• Install print drivers (PC or MAC).
• Repair non-hardware printing issues.
• Answer general inquiries regarding client’s equipment.
• Train end users on proper machine function.

Skills

Attention to detail

Communication skills

Customer service mindset

Self-motivated

Education

A+ certification

Network+ certification

Tools

Networking basics

Job description

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Installing print drivers (PC or MAC)
• Repair printing issues that are non-hardware related
• Answer general inquiries regarding client’s equipment
• Training end users on proper machine function

KNOWLEDGE, SKILLS AND ABILITIES:

1. 1. Knowledge: This position requires a basic understanding of networking and pcs. Prefer A+ or Network certifications.
2. 2. Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills. Customer services mindset. Highly self-motivated and directed.
3. 3. Abilities: Proven analytical and problem-solving abilities. Must have ability to meet deadlines.