Print IT Field Technician

GFI Digital; Lowell (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

STD/LTD/AD&D

Employee Assistance Program (EAP)

Paid Time Off

Sick Time Off

Employee Discount Program

Job summary

GFI Digital is seeking a Print IT Field Support IT Technician in Lowell, MA to install, support, and repair printing and network connectivity for MFPs and related software. The role requires strong computing and networking knowledge, plus a positive team attitude to support our customers and internal teams.

You will perform configuration, installation, firmware updates, and training while maintaining service quality and timely administrative tasks.

Qualifications

• Experience configuring MFPs on customer networks.
• Ability to troubleshoot connectivity, printing and scanning issues.
• Comfort with firmware updates and device configuration.
• Willingness to complete classroom and on-the-job training.
• Strong communication and customer service skills.

Responsibilities

• Configure and connect MFPs to customer networks and systems, including drivers and software.
• Troubleshoot printing, scanning, and network problems related to GFI equipment.
• Provide customer training on device usage and software.
• Update firmware on a variety of equipment.
• Maintain accurate administrative documentation and service records.

Skills

Networking basics

Printer setup

Troubleshooting

Firmware updates

Customer training

Documentation

Tools

Print drivers

Firmware management

Job description

Why GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you!

Job Summary:

The Print IT Field Support IT Technician position is responsible for the installation, support, and repair of a variety of printing, scanning and other network connectivity issues as it relates to GFI’s MFPs and related software. This is a highly technical position which requires extensive knowledge of computers, networks and software gained from classroom and on-the-job training. This position requires a positive attitude and contribution from all team members.

Job Responsibilities:

Technical Expertise

• Perform a full range of configuration and connection of MFPs to customer’s networks and systems. This includes installation and configuration of print drivers and other software on customer’s computer systems, as well as customer training
• Troubleshoot connectivity, printing, scanning problems as well as computer and network problems as necessary (as they relate to GFI equipment)
• Understand printing from a large variety of software as well as configuration and use of print driver
• Update firmware on a large variety of equipment
• Maintain and manage a territory and all calls & installs in that territory
• Responsible for the maintenance and protection of company property
• Completes all required administrative tasks (paperwork) in an accurate and timely manner

Classroom Training

• Must complete all assigned computer based online training
• Under the supervision of Field Support IT Manager or Service Manager, follow company training programs, policies, and guidelines
• Demonstrate appropriate technical skills for the installation, support of connected equipment and related software
• Troubleshooting of customer’s connectivity issues and customer training
• Attend scheduled training/instruction when necessary to acquire/increase working knowledge of connectivity, networking, software applications, color calibration and color management techniques

On-the-Job Training

• Receive direction and perform assignments relative to the installation and configuration of office equipment that may be new and unfamiliar
• Research problem on vendor’s websites and other online resources
• Installs firmware updates, configuration of drivers and machine settings related to printing, scanning, and document server functions

Customer Service

• Ensure the highest level of customer satisfaction with both our products and services
• Understands and utilizes problem escalation procedures
• Maintain productive and professional relationships with all GFI employees, customers, and vendors

Soft Skills

• Precise attention to detail, high level of organization
• Excellent communication and interpersonal skills
• Highly self-motivated and directed
• Proven analytical and problem solving abilities
• Solutions focused
• Ability to multi-task and organize and prioritize deadlines accordingly
• Able to meet deadlines and follow clear instructions
• Exhibit professional appearance and demeanor at all times

Qualifications

• Customer Service Experience
• Valid Driver’s License

Preferred:

• A or Network Certification

Benefits & Perks:

We believe in taking care of our team both professionally and personally. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Financial & Retirement

• 401(k) with company match to help you plan for the future
• Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company provided Life Insurance, STD, LTD and AD&D
• Employee Assistance Program (EAP) for confidential counseling and support services
• Paid Time Off starting on your hire date
• Sick Time Off
• Employee Discount Program for added savings

LI-LD1