Print IT Help Desk

Gfi-Digital-Inc.; Hazelwood (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

GFI Office Equipment is seeking a Help Desk professional for the Print IT support team in Missouri. You will be the first responder for MFP and MPS customers, providing quick, on-site not required tasks support and handling IT service calls efficiently.

Responsibilities include installing drivers on PC/MAC, addressing non-hardware printing issues, answering inquiries about equipment, and training end users to operate machines effectively.

Qualifications

• Basic understanding of networking and PCs.
• Certifications such as A+ or Network+ preferred.

Responsibilities

• Install print drivers (PC or MAC).
• Troubleshoot non-hardware printing issues.
• Answer general inquiries about client’s equipment.
• Training end users on proper machine function.

Skills

Networking basics

PC fundamentals

Communication skills

Job description

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Installing print drivers (PC or MAC)
• Repair printing issues that are non-hardware related
• Answer general inquiries regarding client’s equipment
• Training end users on proper machine function

KNOWLEDGE, SKILLS AND ABILITIES:

1. 1. Knowledge: This position requires a basic understanding of networking and pcs. Prefer A+ or Network certifications.
2. 2. Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills. Customer services mindset. Highly self-motivated and directed.
3. 3. Abilities: Proven analytical and problem-solving abilities. Must have ability to meet deadlines.