Print Fleet Technician & Networked MFP Expert

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay & benefits

Training & development

Positive work environment

Employee discounts nationwide

Job summary

Canon Business Process Services, Inc. is seeking a technical customer service specialist to support end users with print/copy/fax/scanning issues, troubleshoot problems, and document resolutions.

The role combines frontline service with hands-on maintenance of MFP networks and printing systems. You will coordinate with client IT for installations, perform routine preventative maintenance, manage fleet inventory across locations, and train new staff on equipment use.

Qualifications

• Associates Degree or technical school.
• Certified Microsoft Engineer, A+ certified, MFP/Printer Technician- 4+ years experience.
• Understands basic network management, printer /MFP/PC configuration.
• MFP/Copier, NSi, eCopy, Captaris, Esker, Equitrac, FM Audit, 366 Software, Print Fleet.

Responsibilities

• Provides support to end users on a variety of print/copy/fax/scanning related issues.
• Identifies researches, troubleshoots, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical print, copy, fax, imaging support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Liaison with CBPS Fleet Call Center
• Interface with CBS sales and service representatives
• Ongoing office document output systems and maintenance
• First level responder to service calls, maintenance and troubleshooting.
• Responsible for preventative maintenance such as replacing toners and removing paper jams.
• Sets up, configures, and supports networks, MFPs, Print Servers, Print queues.
• Develops and maintains all systems, applications, security, and network configurations.
• Troubleshoots network print, imaging, fax performance issues.
• Recommends upgrades/patches/firmware and new applications and equipment.
• Fleet Management- MFP/Copy/Print/Fax/Scan
• Manages CBPS fleet inventory for assigned account(s) spanning multiple locations and is responsible for 2 to 4 visits per year per city
• Lead the installations of technical configuration for networked MFPs (print/copy/fax/scan) for new fleet installations, adds/moves.
• Work with client IT to plan for the installation of hardware and software.
• Configure and maintain MFP network
• Liaison with client’s I.T. dept on all matters including network and fax line drops, location of equipment, installation logistics, IP address, network security, MFP driver installation, MFP QA checks, and user migration.
• Assist with on-going print management, software testing, implementation and daily operations.

Skills

Customer service

Technical troubleshooting

Network basics

Printer/MFP configuration

Education

Associates Degree or technical school

Tools

NSi

eCopy

Captaris

Esker

Equitrac

FM Audit

366 Software

Print Fleet

Job description

Canon Business Process Services, Inc. is seeking a technical customer service specialist to support end users with print/copy/fax/scanning issues, troubleshoot problems, and document resolutions.

The role combines frontline service with hands-on maintenance of MFP networks and printing systems. You will coordinate with client IT for installations, perform routine preventative maintenance, manage fleet inventory across locations, and train new staff on equipment use.