Print Center Process Specialist (On-Site)

Citi; New York (NY); On-site; USD 41,000 - 53,000; Full time

Job summary

Citi is seeking a Service Process Coordinator for the Print Center in Sioux Falls, SD. This on-site role focuses on printing production, mailing, and quality checks, ensuring timely delivery of customer communications and compliance with procedures.

Under limited supervision, you will resolve complex servicing issues, support a wide range of products, and contribute to process improvements while adhering to risk and policy guidelines.

Qualifications

• 1-3 years relevant experience.
• Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.

Skills

Relevant experience 1-3 years

Lifting 30 lb boxes

Education

High School diploma or equivalent

Job description

Citi is seeking a Service Process Coordinator for the Print Center in Sioux Falls, SD. This on-site role focuses on printing production, mailing, and quality checks, ensuring timely delivery of customer communications and compliance with procedures.

Under limited supervision, you will resolve complex servicing issues, support a wide range of products, and contribute to process improvements while adhering to risk and policy guidelines.