Service Process Coordinator Print Center

Citi; Sioux Falls (SD); On-site; USD 41,000 - 53,000; Full time

Job summary

Citi is seeking a Service Process Coordinator 4 to manage production outputs and servicing activities in Sioux Falls, SD. The role requires handling physical materials and contributing to complex projects within a structured environment.

Responsibilities include resolving issues, mentoring junior staff, and ensuring compliance with policies while supporting a broad range of Citi products and services. This position is full-time and on-site.

Qualifications

• Related processing experience with basic knowledge of the organization and its policies.
• Ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• Basic knowledge of state, regulatory investor guidelines is preferred.

Responsibilities

• Organizes, records, and services the production output of various servicing activities.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.

Skills

Processing experience

Physical stamina

Policy knowledge

Education

High School diploma or equivalent

Job description

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Apply research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years relevant experience
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Description

• Print, prepare, and mail customer correspondence in accordance with established procedures and deadlines
• Operate printing and mailing machinery to complete daily production workloads
• Perform quality checks to ensure accuracy and compliance with mailing standards
• Maintain and monitor department inventory, including paper, envelopes, and other supplies

Location: Sioux Falls, SD

Job Grade: C04

Schedule

• Monday – Friday: 6:30 AM – 3:00 PM
• Rotating Saturdays: Half-day shifts as scheduled
• Must work 100% on-site in Sioux Falls, SD

Job Family Group: Operations - Core

Job Family: Processor

Time Type: Full time

Primary Location: Sioux Falls South Dakota United States

Primary Location Full Time Salary Range: $40,960.00 - $53,440.00

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Nov 08, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.