Service Process Coordinator Print Center

Citi; New York (NY); Presencial; USD 41.000 - 53.000; Jornada completa

Descripción de la vacante

Citi is seeking a Service Process Coordinator for the Print Center in Sioux Falls, SD. This on-site role focuses on printing production, mailing, and quality checks, ensuring timely delivery of customer communications and compliance with procedures.

Under limited supervision, you will resolve complex servicing issues, support a wide range of products, and contribute to process improvements while adhering to risk and policy guidelines.

Formación

• 1-3 years relevant experience.
• Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Responsabilidades

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.

Conocimientos

Relevant experience 1-3 years

Lifting 30 lb boxes

Educación

High School diploma or equivalent

Descripción del empleo

Service Process Coordinator Print Center

Location(s):

Sioux Falls, South Dakota, United States

Job Type:

On-Site

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Apply research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under Limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Description:

• Print, prepare, and mail customer correspondence in accordance with established procedures and deadlines
• Operate printing and mailing machinery to complete daily production workloads
• Perform quality checks to ensure accuracy and compliance with mailing standards
• Maintain and monitor department inventory, including paper, envelopes, and other supplies

Location: Sioux Falls, SD

Job Grade: C04

Schedule

• Monday - Friday: 6:30 AM – 3:00 PM
• Rotating Saturdays: Half-day shifts as scheduled
• Must work 100% on-site in Sioux Falls, SD

Job Family Group:

Operations - Core

Job Family:

Processor

Time Type:

Full time

Primary Location:

Sioux Falls South Dakota United States

Primary Location Full Time Salary Range:

$40,960.00 - $53,440.00

In addition to salary, Citi's offerings may also include, for eligible employees,