Print Center Field Technician

Ricoh USA, Inc.; Armonk (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) plan

Tuition assistance

Paid vacation and holidays

Wellness benefits

Job summary

Ricoh USA, Inc. is seeking a Field Representative I, Fulfillment in Armonk, NY to operate high-volume printing equipment, perform related copying tasks, and manage shipping and mail duties. You may travel between customer sites and support repair and maintenance of customer copier equipment.

The role requires a high school diploma or GED and 2–3 years of related experience, with a valid driver’s license and auto insurance. Overtime may be required during nights/weekends.

Qualifications

• Requires high school diploma or GED and 2-3 years of related work experience.
• Some related copy job experience, preferably in a high production, mechanically sophisticated print environment, is preferred.
• Requires valid driver's license and minimum levels of auto insurance coverage per policy.
• Requires ability to learn complex production and/or communication systems, such as client-specific mainframe applications.

Responsibilities

• Runs high volume printing equipment, which may include high production in a mechanically sophisticated print environment and performs binding and finishing work.
• Has the ability to setup and run all applications on all equipment.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Performs all repair service on customer copier equipment.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping and receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include “purging” and archiving old documents.
• Performs other duties as assigned.

Skills

Copier repair

Shipping/receiving

Electronics knowledge

Independent worker

Packing materials

Reading manuals

Customer relations

Troubleshooting

Verbal communication

Mail handling

Education

High School Diploma / GED

Job description

Ricoh USA, Inc. is seeking a Field Representative I, Fulfillment in Armonk, NY to operate high-volume printing equipment, perform related copying tasks, and manage shipping and mail duties. You may travel between customer sites and support repair and maintenance of customer copier equipment.

The role requires a high school diploma or GED and 2–3 years of related experience, with a valid driver’s license and auto insurance. Overtime may be required during nights/weekends.