Print Center Courier & Customer Service Pro

Ricoh; Lexington (KY); On-site; USD 17,000 - 23,000; Full time

Job summary

Ricoh in Lexington, KY seeks a Print & Courier Associate to support daily print center operations, including courier runs, front desk customer service, and print production support.

You will perform two daily courier runs, assist customers with print services, handle cash, and help with cutting, binding, packaging, and preparing orders while ensuring accuracy and timely delivery. This role reports to the Site Manager or Site Supervisor.

Qualifications

• Requires high school diploma or GED and 1-2 years of related work experience.
• Dependable with a strong attendance record.
• Excellent time management and organizational skills.
• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Flexible and willing to assist in multiple operational areas.
• Ability to work independently and as part of a team.
• Willingness to learn print production processes and equipment.
• Basic cash handling experience preferred.
• Ability to lift and move packages and print materials as needed.

Responsibilities

• Complete scheduled courier runs twice daily to pick up and deliver documents, packages, and print orders.
• Ensure timely, accurate, and secure transportation of customer materials.
• Maintain delivery records as required.
• Communicate delivery status and address issues promptly.
• Provide exceptional customer service at the retail front desk.
• Assist customers with print service requests and basic product inquiries.
• Process customer transactions and handle cash accurately.
• Answer questions regarding order status, turnaround times, and service options.
• Maintain a professional and welcoming customer experience.
• Operate print production equipment to produce customer orders.
• Assist with printing, copying, cutting, binding, finishing, and packaging services.
• Perform quality checks to ensure completed orders meet customer specifications.
• Prepare completed jobs for pickup, shipment, or delivery.
• Monitor production workflow and prioritize jobs to meet deadlines.
• Assist with basic equipment setup, including replenishing paper and toner.
• Report equipment issues to designated technicians.
• Maintain a clean, organized, and safe work environment.
• Ensure production and customer service areas remain stocked with necessary supplies.
• Maintain job logs and production records as required.
• Assist with inventory tracking and supply monitoring.
• Perform other related duties as assigned.

Skills

Customer service

Attention to detail

Flexibility

Cash handling

Printing knowledge

Education

High school diploma or GED

Tools

Copier/printing equipment

Job description

Ricoh in Lexington, KY seeks a Print & Courier Associate to support daily print center operations, including courier runs, front desk customer service, and print production support.

You will perform two daily courier runs, assist customers with print services, handle cash, and help with cutting, binding, packaging, and preparing orders while ensuring accuracy and timely delivery. This role reports to the Site Manager or Site Supervisor.