Field Print Services & Customer Support Coordinator

Ricoh; Albuquerque (NM); On-site; USD 55,888,000 - 70,198,000; Full time

Benefits offered by this job

Sign-on bonus: $750

Monthly stipend: $260

Mileage reimbursement

Job summary

Ricoh is seeking an Area Customer Service Coordinator to support multiple client sites and ensure outstanding service delivery. You will manage on-site operations, including mail/print, hospitality, reception, shipping, and printer fleet coordination, with occasional local travel to satellite locations.

The role emphasizes a service-first mindset, data-driven improvements, and collaboration with Field Implementation Managers to onboard new accounts and expand services.

Qualifications

• High school diploma required with relevant work experience.
• Willingness to travel within a 40–50 mile radius.
• Shifts 7am–7pm with possible overtime including weekends.

Responsibilities

• Provide coverage across multiple client sites to ensure high-quality service delivery.
• Deliver on-site business services including mail/print, hospitality, reception, shipping/receiving, courier coordination, and printer fleet management.
• Travel locally to support client operations and participate in process improvements with management.

Skills

Customer service

Communication

Flexibility

Vehicle required

Education

High school diploma

Tools

MS Office

Job description

Ricoh is seeking an Area Customer Service Coordinator to support multiple client sites and ensure outstanding service delivery. You will manage on-site operations, including mail/print, hospitality, reception, shipping, and printer fleet coordination, with occasional local travel to satellite locations.

The role emphasizes a service-first mindset, data-driven improvements, and collaboration with Field Implementation Managers to onboard new accounts and expand services.