Print & Courier Associate

Ricoh USA, Inc.; Lexington (KY); On-site; USD 2,066,400 - 2,479,680; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) retirement plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Wellness and development benefits

Job summary

Ricoh USA, Inc. in Lexington, KY is seeking a Print & Courier Associate to support daily print center operations, including courier runs, front desk customer service, and print production tasks.

You will handle two courier runs daily, assist with customer inquiries, cash handling, and prepare orders for pickup or delivery, reporting to Site Manager or Site Supervisor.

Qualifications

• High school diploma or GED required with 1–2 years of related work experience.
• Dependable with a strong attendance record and punctuality.
• Excellent time management and organizational skills are essential.
• Strong customer service and verbal communication abilities.
• High attention to detail and accuracy; flexible to assist in multiple areas.
• Ability to work independently and as part of a team; willingness to learn print production processes.
• Basic cash handling experience preferred.

Responsibilities

• Complete scheduled courier runs twice daily and ensure secure transportation of documents and print orders.
• Provide exceptional customer service at the retail front desk and handle routine transactions.
• Operate print production equipment and assist with printing, cutting, binding, finishing, and packaging.
• Maintain a clean, organized, and safe work environment; report equipment issues.
• Maintain job logs, production records, and assist with inventory tracking.

Skills

Customer service

Time management

Organizational skills

Communication skills

Attention to detail

Flexibility

Independent & team work

Willingness to learn print production

Cash handling experience

Multitasking

Education

High school diploma or GED

Tools

Copier equipment

Shipping/receiving procedures

Basic electronics knowledge

Job description

Job Description

Print & Courier Associate supports daily print center operations by completing scheduled courier runs, assisting customers at the retail front desk, and supporting print production activities. This role requires strong customer service skills, attention to detail, and the flexibility to assist in multiple areas of the print center.

The associate will make two courier runs daily (one in the morning and one in the afternoon) and, during downtime, assist with customer service, cash handling, printing, cutting, binding, packaging, and preparing customer orders. This position reports directly to the Site Manager or Site Supervisor.

Responsibilities

Courier Services

• Complete scheduled courier runs twice daily to pick up and deliver documents, packages, and print orders.
• Ensure timely, accurate, and secure transportation of customer materials.
• Maintain delivery records as required.
• Communicate delivery status and address issues promptly.

Customer Service & Retail Support

• Provide exceptional customer service at the retail front desk.
• Assist customers with print service requests and basic product inquiries.
• Process customer transactions and handle cash accurately.
• Answer questions regarding order status, turnaround times, and service options.
• Maintain a professional and welcoming customer experience.

Print Production Support

• Operate print production equipment to produce customer orders.
• Assist with printing, copying, cutting, binding, finishing, and packaging services.
• Perform quality checks to ensure completed orders meet customer specifications.
• Prepare completed jobs for pickup, shipment, or delivery.
• Monitor production workflow and prioritize jobs to meet deadlines.

Equipment & Workspace Maintenance

• Assist with basic equipment setup, including replenishing paper and toner.
• Report equipment issues to designated technicians.
• Maintain a clean, organized, and safe work environment.
• Ensure production and customer service areas remain stocked with necessary supplies.

Administrative Support

• Maintain job logs and production records as required.
• Assist with inventory tracking and supply monitoring.
• Perform other related duties as assigned.

Qualifications

• High school diploma or GED and 1–2 years of related work experience.
• Dependable with a strong attendance record.
• Excellent time management and organizational skills.
• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Flexible and willing to assist in multiple operational areas.
• Ability to work independently and as part of a team.
• Willingness to learn print production processes and equipment.
• Basic cash handling experience preferred.
• Ability to lift and move packages and print materials as needed.

Knowledge, Skills and Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basic electronics knowledge is preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct method and packing material and check packing slips for accuracy of incoming materials.
• Ability to comprehend instructions concerning mail delivery.
• Problem‑solving and troubleshooting skills.
• Ability to read and comprehend written technical information in manuals, parts books and related publications.
• Excellent customer relations and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature, and paper cuts from handling paper and opening boxes.
• Exposure to various weather conditions when walking between buildings and potential injury or accidents from equipment.
• Daily telephone/in‑person contact with customers, employees, managers, Dispatch Department, vendors, and repair personnel.
• Tight deadlines and quick turnaround times impose high stress levels.
• Physical effort with long periods of standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 lb. and pushing/pulling machines up to 400 lb.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional health, wellness, and development benefits.

Job Information

• Job Identification: 7640
• Job Category: Service Delivery
• Posting Date: 2026-07-02T19:29:56+00:00
• Degree Level: High School Graduate
• Job Schedule: Full time
• Location: Lexington, KY, United States
• Driving requirements: Company/Customer Vehicle (or Fleet)
• Sign‑on Bonus: No