Principle ServiceNow Engineer

Chameleon Technologies, Inc.; Bellevue (WA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Providence Enterprise Information Services seeks a Principal Service Engineer IS ServiceNow to lead architecture, integration, and delivery of enterprise-scale ServiceNow solutions. You will partner with stakeholders, developers, and product owners to design, operate, and improve platforms, guiding roadmap, and ensuring reliable production releases.

You will own architecture patterns, platform strategy, and governance for service reliability, performance, and cost efficiency, collaborating in a

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 8+ years related experience in service engineering or similar roles.
• Experience with automation, deployment, recovery, and resilience.

Responsibilities

• Own product strategy, roadmap for ServiceNow-based solutions.
• Define architecture and platform strategy.
• Own integration and enterprise architecture patterns.
• Collaborate with architects, developers, and operations in Agile/Scrum.
• Ensure quality, performance and reliability across releases.

Skills

Automation deployment

Recovery & failover

n-tier architectures

Resilience modeling

Data-driven decision making

Backlog prioritization

Root-cause analysis

ServiceNow domain knowledge

Education

Bachelor's degree in Computer Engineering/CS/Math/Engineering

Tools

ServiceNow CMDB

ServiceNow Certifications (CSA/CAD/EA)

Job description

WE CANNOT SUPPORT VISA CANDIDATES AT THIS TIME

Principal Service Engineer IS Service Now - Hybrid

As a Service Engineer on the ServiceNow team, you’ll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise-scale services that empower caregivers. You’ll help shape the ServiceNow vision and roadmap—bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high-performance solutions, you’ll own problems end-to-end and drive them to lasting resolution. You’ll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production-ready. If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front.

Responsibilities include:

• Own product strategy, roadmap, and development for ServiceNow
• Define Architecture & Platform Strategy
• Own Integration & Enterprise Architecture Patterns
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Ensure Quality, Performance & Reliability while supporting delivery and continuous improvement

Providence supports Hybrid work for candidates who reside within 65 miles of an office location in:

• Renton, Seattle, or Redmond, Washington
• Irvine, California

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience
• 8+ years related experience
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Strong experience with n-tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• ServiceNow Certifications (CSA, CAD, EA)
• Strong experience with ServiceNow CMDB and Application Portfolio Management
• Solid understanding of CSDM and CI relationships
• Experience as a Product Owner, Business Analyst
• Agile/Scrum delivery experience
• Strong stakeholder management and communication skills