Principal ServiceNow Implementation Lead (Hybrid)

SmartRecruiters, Inc.; San Francisco (CA); Hybrid; USD 155,000 - 195,000; Full time

Job summary

The City and County of San Francisco seeks a Principal ServiceNow Implementation Specialist to lead ITSM/ITOM initiatives, architect scalable ServiceNow solutions, and drive enterprise workflows. You will manage development, integrations, and governance while partnering with stakeholders to deliver high‑quality, reliable systems.

Requirements include 5+ years of ServiceNow experience, certificates (CSA/CIS), ITIL foundations, and a strong leadership track record in enterprise environments.

Qualifications

• Associate degree or higher in a related field and ITIL/ServiceNow certifications.
• Minimum years of ServiceNow development and ITSM/ITOM experience.
• Hands-on experience configuring and developing ServiceNow modules and integrations.

Responsibilities

• Lead design, development, and implementation of ServiceNow ITSM modules and custom apps.
• Architect scalable platform solutions with REST/SOAP APIs and IntegrationHub.
• Oversee platform lifecycle, upgrades, and governance with strong engineering standards.

Skills

Hands-on ServiceNow development

ITSM/ITOM knowledge

Technical leadership

Education

Associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design, or related field

Master’s degree in computer science, MIS or related field

ServiceNow Administrator Certification (CSA)

ServiceNow Implementation Specialist Certification (CIS)

ITIL Foundation Certification

Completion of 1010 Information Systems Trainee Program or equivalent

Tools

UI Builder

REST/SOAP APIs

IntegrationHub

MID Server

Job description

The City and County of San Francisco seeks a Principal ServiceNow Implementation Specialist to lead ITSM/ITOM initiatives, architect scalable ServiceNow solutions, and drive enterprise workflows. You will manage development, integrations, and governance while partnering with stakeholders to deliver high‑quality, reliable systems.

Requirements include 5+ years of ServiceNow experience, certificates (CSA/CIS), ITIL foundations, and a strong leadership track record in enterprise environments.