Principal ServiceNow Architect & Enterprise Solutions Lead

CDW; United States; On-site; USD 156,000 - 241,000; Full time

Job summary

CDW seeks a Principal ServiceNow Consultant to drive and govern ServiceNow solutions across Digital Velocity, ensuring designs align with customer expectations and business impact. You will guide architecture and delivery, mentor engineers, and collaborate with executives to manage risk and opportunities.

The role emphasizes leadership, technical governance, and ongoing modernization of IT services, with travel to CDW locations or client sites as required.

Qualifications

• Bachelor's degree with 10+ years of ServiceNow consulting/architecture experience or 14+ years overall.
• Expertise in CSM and ITSM.
• CTA certification required.

Responsibilities

• Provide enterprise-wide technical governance across the ServiceNow platform.
• Develop training plans and approaches for successful implementations.
• Define project strategies and balance customer goals with financial constraints.
• Lead technical delivery and solution architecture discussions with customers and stakeholders.

Skills

Leadership

Communication skills

Client relationship management

Travel willingness

Multitasking

Education

Bachelor's degree in a relevant field

ServiceNow Certified Technical Architect (CTA)

Tools

ServiceNow Platform

Job description

CDW seeks a Principal ServiceNow Consultant to drive and govern ServiceNow solutions across Digital Velocity, ensuring designs align with customer expectations and business impact. You will guide architecture and delivery, mentor engineers, and collaborate with executives to manage risk and opportunities.

The role emphasizes leadership, technical governance, and ongoing modernization of IT services, with travel to CDW locations or client sites as required.