Senior ServiceNow Architect & Lead Consultant

Medium; Chicago (IL); On-site; USD 150,000 - 199,997; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid company holidays

Paid time off

Paid parental and caregiver leave

Job summary

AHEAD, a leader in digital transformation, seeks a ServiceNow Principal Technical Consultant in Chicago to architect, design, develop and deploy ServiceNow solutions, lead teams, and own project outcomes.

You will drive pre‑sales, deliver client workshops, earn and maintain certifications, and contribute to thought leadership while collaborating with senior stakeholders and customers to deliver high‑impact, reliable enterprise services.

Qualifications

• Subject matter expert on the ServiceNow platform.
• Expert knowledge on at least two process areas within the ServiceNow platform (ITOM).
• Expert level development skills on the ServiceNow platform.
• Recognized expertise in own area within the organization.
• Demonstrate deep expertise across multiple technologies.
• Able to articulate trade-offs between architecture approaches.
• Strong skills integrating ServiceNow with third party tools.
• Strong presentation skills.
• Strong project and situational awareness.
• Strong communication skills.
• Strong attention to detail.
• Self-starter with proactive mindset.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform.
• Lead complex programs of multiple resources.
• Lead the architecture and design of complex solutions.
• Lead the creation of written deliverables.
• Lead client demos and working sessions.
• Lead integration design sessions.
• Lead client workshops as process and technical expert.
• Escalation point for project team.
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.
• Obtain and maintain certifications with associated qualifications.
• Maintain expert level certifications.
• Identify and communicate opportunities.
• Participate in pre‑sales cycle as technical expert.
• Provide thought leadership to Ahead and our customers.
• Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising.
• Generate differentiated marketing thought leadership for marketing.
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Drive consensus with customer in solving complex solutions.

Skills

ServiceNow expert

ITOM expertise

ServiceNow development

Architecture trade-offs

Integration with third-party tools

Presentation skills

Project and situational awareness

Communication skills

Attention to detail

Self-starter

Multi-technology expertise

Job description

AHEAD, a leader in digital transformation, seeks a ServiceNow Principal Technical Consultant in Chicago to architect, design, develop and deploy ServiceNow solutions, lead teams, and own project outcomes.

You will drive pre‑sales, deliver client workshops, earn and maintain certifications, and contribute to thought leadership while collaborating with senior stakeholders and customers to deliver high‑impact, reliable enterprise services.