Principal Product Manager, AI-Driven Communications & CRM

Expedia Group; Seattle (WA); On-site; USD 224,000 - 314,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle seeks a Principal Product Manager for Communications & Intelligence to shape strategy for smarter, personalized, and measurable customer communications across email, push, SMS, and more. This senior IC role partners with Product, Engineering, Data Science, Marketing, Analytics, Legal, and Privacy to advance CRM initiatives.

You will own the roadmap for communications intelligence, translate signals into journey orchestration inputs, and collaborate to build models for

Qualifications

• Significant product management experience in data, analytics, or AI-driven products.
• Experience in CRM, customer engagement, marketing tech, or messaging products.
• Strong understanding of personalization, experimentation, attribution, and privacy/consent.

Responsibilities

• Define product vision and roadmap for communications intelligence including personalization models.
• Drive data signals into inputs for journey orchestration and targeting.
• Partner with Data Science and Engineering to scale AI-driven personalization.
• Own measurement and experimentation framework for communication effectiveness.
• Guide responsible use of AI/ML, balancing automation and customer trust.

Skills

CRM

Data analytics

AI/ML concepts

Stakeholder influence

Product leadership

Education

Bachelor's degree or higher

Tools

APIs

Data models

Job description

Expedia Group in Seattle seeks a Principal Product Manager for Communications & Intelligence to shape strategy for smarter, personalized, and measurable customer communications across email, push, SMS, and more. This senior IC role partners with Product, Engineering, Data Science, Marketing, Analytics, Legal, and Privacy to advance CRM initiatives.

You will own the roadmap for communications intelligence, translate signals into journey orchestration inputs, and collaborate to build models for