Principal Product Manager, AI-Driven Communications

11105 Expedia, Inc.; San Jose (CA); Sur place; USD 242 000 - 339 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Paid time off

Employee Assistance Program

Travel discounts

Résumé du poste

Expedia Group seeks a Principal Product Manager for Communications & Intelligence to lead strategies across CRM and AI-driven communications, translating customer data into smarter, more measurable messaging. You will partner with engineering, data science, and marketing to shape outcomes in multichannel campaigns.

As a senior IC, you’ll align stakeholders, drive data-quality and consent considerations, and mentor peers while balancing innovation with responsibility and compliance.

Qualifications

• Bachelor's degree with 12+ years of PM experience, or master's with 10+ years, or equivalent experience.
• Experience in CRM, customer engagement, marketing tech, or communications products.
• Strong understanding of data signals, personalization, experimentation, attribution, and privacy/consent.

Responsabilités

• Define the product vision and roadmap for communications intelligence — audience insights, personalization models, channel/send-time optimization, and performance measurement.
• Drive the evolution of customer data signals into inputs for journey orchestration and targeting.
• Partner with Data Science and Engineering to scale models for personalization and channel decisioning.
• Own the measurement and experimentation framework to quantify communication effectiveness.
• Drive responsible AI/ML use in communications balancing automation and customer trust and compliance.
• Act as escalation point for data quality, identity, consent, and model performance tradeoffs.
• Align senior stakeholders around priorities, risks, and measurable outcomes.
• Mentor other Product Managers on data-informed product craft and analytical rigor.

Connaissances

CRM

AI/ML

Data analytics

Experimentation

Executive communication

Stakeholder influence

Cross-functional collaboration

APIs

Platform architecture

Formation

Bachelor's degree

Master's degree

Outils

APIs

ML/AI concepts

Data models

Platform architecture

Description du poste

Expedia Group seeks a Principal Product Manager for Communications & Intelligence to lead strategies across CRM and AI-driven communications, translating customer data into smarter, more measurable messaging. You will partner with engineering, data science, and marketing to shape outcomes in multichannel campaigns.

As a senior IC, you’ll align stakeholders, drive data-quality and consent considerations, and mentor peers while balancing innovation with responsibility and compliance.