Principal PM, AI-Driven Communications & Personalization

Expedia, Inc.; Seattle (WA); Ibrido; USD 224.000 - 339.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Travel reimbursement

Travel discounts

IATAN membership

Descrizione del lavoro

Expedia Group seeks a Principal Product Manager for Communications & Intelligence to lead CRM-driven strategy across email, push, SMS, and in-product channels. You will shape data signals, personalization models, and experiments to measurably improve engagement and performance.

As a senior IC, you will partner with Product, Engineering, Data Science, Marketing, Analytics, Legal and Privacy to align priorities, drive AI/ML adoption, and influence decisions with data-backed insights.

Competenze

• Bachelor's degree with 12+ years of industry product management experience, or a master's with 10+ years.
• Senior or lead individual-contributor experience in data, analytics, or AI-driven products.
• Experience in CRM, customer engagement, marketing technology, or messaging products.
• Strong understanding of customer data, personalization, experimentation, attribution, and privacy frameworks.
• Fluency with APIs, data models, ML/AI concepts and platform architecture.
• Executive communication and stakeholder influence skills with data-backed persuasion.
• Track record of using data and experimentation to improve customer engagement outcomes.

Mansioni

• Define the product vision and roadmap for communications intelligence, including personalization and channel optimization.
• Drive customer data signals into inputs for journey orchestration and targeting.
• Partner with Data Science and Engineering to build personalization and channel decisioning models.
• Own measurement and experimentation framework to quantify communication effectiveness.
• Drive responsible AI/ML use in communications, balancing automation and trust.
• Escalate cross-team tradeoffs on data quality, identity, consent, and model performance.
• Align senior stakeholders around priorities and measurable business outcomes.
• Mentor other Product Managers on data-informed product craft and analytical rigor.

Conoscenze

Product management

CRM

Data concepts

Executive communication

Experimentation

Formazione

Bachelor's degree with 12+ years experience

Master's degree with 10+ years experience

Strumenti

APIs

Data models

ML/AI concepts

Platform architecture

Descrizione del lavoro

Expedia Group seeks a Principal Product Manager for Communications & Intelligence to lead CRM-driven strategy across email, push, SMS, and in-product channels. You will shape data signals, personalization models, and experiments to measurably improve engagement and performance.

As a senior IC, you will partner with Product, Engineering, Data Science, Marketing, Analytics, Legal and Privacy to align priorities, drive AI/ML adoption, and influence decisions with data-backed insights.