Principal Product Manager, AI Claims & Agentic Ops

CCC Intelligent Solutions Inc.; Chicago (IL); Hybrid; USD 160,000 - 220,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. is seeking a Principal Product Manager to build CCC’s Agentic Operations for Auto Insurance Claims from the ground up. This role focuses on AI agents that can carry claims work end to end within carrier workflows.

The ideal candidate has 6+ years in product management for enterprise software or high-production SaaS, with at least one successful 0-to-1 product build and experience in regulated verticals.

Qualifications

• 6+ years of product management experience in enterprise software or high-production SaaS environment.
• At least one 0-to-1 product build, ideally in a startup or high-velocity environment.
• Deep experience in at least one complex, regulated vertical.
• Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferred.
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction.
• Comfort operating in ambiguity, with a bias toward action and learning over extensive upfront planning.
• Experience delivering results in a sales/GTM context, personally carrying a product into the market and communicating well with everyone from end users to C-level executives

Responsibilities

• Own the strategy, roadmap, and commercial case for a new agentic product line, from first concept through market validation.
• Decide what the agents actually do: which claims workflows they take end to end, where a human stays in the loop, and how much autonomy they earn as evidence comes in.
• Set the quality and safety bar (evals, guardrails, escalation paths, audit trails) and work out what a carrier needs to see before it will let an agent touch a live claim.
• Work with senior claims executives at major carriers to find the problems worth solving and test product ideas against them.
• Sell it yourself. Build the pitch, the pricing story, and the proof points with sales, customer success, and product marketing.
• Write code and build working agents alongside your engineers, using AI coding tools as a core part of how you work.

Skills

Product management

Enterprise software

AI-driven products

Stakeholder management

GTM experience

Ambiguity handling

Job description

CCC Intelligent Solutions Inc. is seeking a Principal Product Manager to build CCC’s Agentic Operations for Auto Insurance Claims from the ground up. This role focuses on AI agents that can carry claims work end to end within carrier workflows.

The ideal candidate has 6+ years in product management for enterprise software or high-production SaaS, with at least one successful 0-to-1 product build and experience in regulated verticals.