Principal Product Manager, Agentic Operations

CCC Intelligent Solutions; Chicago (IL); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Comprehensive health insurance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan

Job summary

CCC Intelligent Solutions is seeking a Principal Product Manager to build the Agentic Operations for Auto Insurance Claims product line from the ground up. This role focuses on AI agents that handle claims work end to end and interact with existing carrier workflows.

You will own strategy, roadmap, and commercial viability, partnering with sales, CS, and product marketing, while also writing code and building agents with engineering teams.

Qualifications

• 6+ years of product management experience in enterprise software or high-production SaaS environments.
• At least one 0-to-1 product build, ideally in startup or high-velocity setting.
• Deep experience in at least one complex, regulated vertical.
• Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems preferred.
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction.
• Comfort operating in ambiguity with a bias toward action and learning.
• Experience delivering results in a sales/GTM context, carrying a product into market and communicating with end users to C-level executives.

Responsibilities

• Own strategy, roadmap, and commercial case for a new agentic product line from concept through market validation.
• Define what the agents do: end-to-end workflows, human-in-the-loop, and autonomy levels.
• Set quality, safety, guardrails, and audit trails for live claims handling.
• Engage with senior carrier executives to identify problems and validate ideas.
• Develop pitch, pricing story, and proof points with cross-functional teams, and lead landings or pivots.
• Collaborate with engineers to write code and build agents using AI coding tools.
• Define value propositions, adoption hypotheses, and kill criteria for bets.

Skills

Product management

Enterprise SaaS

AI-driven products

LLM/agentic systems

Stakeholder management

Sales & GTM

Ambiguity tolerance

Coding with AI tools

Tools

AI coding tools

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

We are hiring a Principal Product Manager to build CCC’s Agentic Operations for Auto Insurance Claims product line from the ground up. This is a new product line focused on AI agents that can carry claims work end to end and take action within the workflows carriers already use to run their business.

Key Responsibilities:

• Own the strategy, roadmap, and commercial case for a new agentic product line, from first concept through market validation
• Decide what the agents actually do: which claims workflows they take end to end, where a human stays in the loop, and how much autonomy they earn as evidence comes in
• Set the quality and safety bar (evals, guardrails, escalation paths, audit trails) and work out what a carrier needs to see before it will let an agent touch a live claim
• Work with senior claims executives at major carriers to find the problems worth solving and test product ideas against them. CCC's relationships get you the meeting; what happens next is on you
• Sell it yourself. Build the pitch, the pricing story, and the proof points with sales, customer success, and product marketing, and be in the room when it lands or doesn't
• Write code and build working agents alongside your engineers, using AI coding tools as a core part of how you work
• Set value propositions, adoption hypotheses, and kill criteria for every bet, and have the discipline to walk away from work that isn't landing

Requirements:

• 6+ years of product management experience in enterprise software or high-production SaaS environment
• At least one 0-to-1 product build, ideally in a startup or high-velocity environment
• Deep experience in at least one complex, regulated vertical
• Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferred
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction
• Comfort operating in ambiguity, with a bias toward action and learning over extensive upfront planning
• Experience delivering results in a sales/GTM context, personally carrying a product into the market and communicating well with everyone from end users to C-level executives

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact [phone].