Principal Process Manager - Refinance Ops

Socket.dev; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One in Plano, TX is seeking a Principal Associate, Process Manager for the Refinance Command Center. This role leads process improvements, analyzes data, and partners with customers to drive outcomes that boost operational efficiency and risk mitigation.

The candidate should have 4+ years in Process/PM, 3+ in BPM/Risk, and cross-functional leadership; a Bachelor’s or military background and Lean/Agile certifications are preferred. Eligible for incentives as part of the package.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 3 years of experience in Business Process Management, Project Management, or Risk Management.
• Bachelor’s Degree or military experience preferred.
• Lean, Agile, Six Sigma, BPM, or Project Management certification preferred.
• 1+ years of experience in Compliance or Risk Management.
• 4+ years of experience in Process Management.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution and risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
• May lead a team and direct others on projects.

Tools

Microsoft Office

G Suite

Job description

Capital One in Plano, TX is seeking a Principal Associate, Process Manager for the Refinance Command Center. This role leads process improvements, analyzes data, and partners with customers to drive outcomes that boost operational efficiency and risk mitigation.

The candidate should have 4+ years in Process/PM, 3+ in BPM/Risk, and cross-functional leadership; a Bachelor’s or military background and Lean/Agile certifications are preferred. Eligible for incentives as part of the package.