Senior Principal Process & Risk Manager

Capital One National Association; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One National Association in Plano, TX is seeking a Principal Associate, Process Manager for Auto and Dealer Risk to lead process improvement initiatives and deliver operational excellence. You will collect data, analyze results, and drive improvements that impact risk and performance.

The role requires strong collaboration, communication, and the ability to influence stakeholders at various levels. Compliance/risk experience and process management proficiency are essential for success.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 2 years of Process Management, Risk Management, or Project Management experience.
• Bachelor’s Degree or military experience preferred.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification preferred.
• 1+ years of experience in Compliance or Risk Management.
• 3+ years of experience in Process Management, Risk Management, or Project Management.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution and risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.

Skills

Process Management

Risk Management

Project Management

Microsoft Office

G Suite

Education

High School Diploma

Bachelor’s Degree or military experience

Job description

Capital One National Association in Plano, TX is seeking a Principal Associate, Process Manager for Auto and Dealer Risk to lead process improvement initiatives and deliver operational excellence. You will collect data, analyze results, and drive improvements that impact risk and performance.

The role requires strong collaboration, communication, and the ability to influence stakeholders at various levels. Compliance/risk experience and process management proficiency are essential for success.