Strategic Process & Operations Lead

Capital One; Plano (TX); On-site; USD 66,700 - 76,100; Full time

Job summary

Capital One in Plano, TX is seeking a Process Manager to drive operational efficiency through hands-on project management, data-driven analysis, and executive communication to influence outcomes and secure leadership buy-in.

You will lead end-to-end projects, perform capacity modeling and analysis, and support planning cycles like QBRs and budgeting while fostering cross-functional collaboration and an inclusive culture.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of Process Management or Risk Management experience.
• Bachelor’s Degree preferred.
• 2+ years of Project Management experience.
• Certifications such as BPM, PMP, Lean, Agile or Six Sigma.

Responsibilities

• Lead end-to-end operational projects from concept to launch.
• Develop data-driven presentations to secure leadership buy-in.
• Identify organizational needs using advanced analytics and implement efficiency improvements.
• Plan and govern quarterly cycles, OKR planning, and budgeting.
• Foster cross-functional collaboration and mentoring to promote inclusion.

Skills

Executive communication

Cross-functional collaboration

Data analysis

Strategic thinking

Education

Bachelor's Degree

High School Diploma or GED

Job description

Capital One in Plano, TX is seeking a Process Manager to drive operational efficiency through hands-on project management, data-driven analysis, and executive communication to influence outcomes and secure leadership buy-in.

You will lead end-to-end projects, perform capacity modeling and analysis, and support planning cycles like QBRs and budgeting while fostering cross-functional collaboration and an inclusive culture.