Principal IT Product Manager – AI-Driven Post-Sales

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 164,000 - 266,000; Full time

Benefits offered by this job

Competitive compensation

Diverse and inclusive workplace

Employee benefits and stock options

Job summary

Palo Alto Networks, Inc. is looking for a Principal IT Product Manager to lead the strategic vision for our post-sales customer ecosystem. This role focuses on the entire customer journey from purchase through support, utilizing AI to enhance processes.

As a candidate, you should have over 12 years of relevant experience, strong product management skills, and a deep understanding of AI systems. Join a team committed to innovation and impact.

Qualifications

• 12+ years of product management experience in relevant domains.
• Track record of launching scalable AI-powered solutions.
• Exceptional communication skills for diverse audiences.

Responsibilities

• Analyze the post-sales customer lifecycle.
• Design autonomous AI agents to automate tasks.
• Maintain the product lifecycle from ideation to delivery.

Skills

Product management experience in enterprise technology

First-Principles Mindset

Communication skills

Agile/Scrum methodologies

Experience with AI systems

Education

Bachelor’s or Master’s degree in Computer Science or related field

Job description

Palo Alto Networks, Inc. is looking for a Principal IT Product Manager to lead the strategic vision for our post-sales customer ecosystem. This role focuses on the entire customer journey from purchase through support, utilizing AI to enhance processes.

As a candidate, you should have over 12 years of relevant experience, strong product management skills, and a deep understanding of AI systems. Join a team committed to innovation and impact.