Principal Clinical Specialist CRM - Mesa, AZ

Medtronic in; Mesa (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a pioneering leader in medical technology, where your role as a Principal Clinical Specialist will make a meaningful impact on healthcare access and innovation. This position offers a unique opportunity to provide essential support in cardiac rhythm management, ensuring quality and reliability in medical devices. You'll engage with healthcare professionals, manage operational logistics, and contribute to a compassionate healthcare environment. With a commitment to your growth through training and mentorship, this role promises a fulfilling career path in a dynamic and supportive atmosphere.

Qualifications

• Experience in clinical cardiac device or sales/service roles.
• Current or prior IBHRE (NASPE) Certification required.

Responsibilities

• Provide technical, educational, and operational support for CRM sales.
• Educate healthcare professionals on products and solutions.

Skills

Clinical Cardiac Device Experience

Sales and Service Experience

Customer Service Skills

Communication Skills

Ability to Build Relationships

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Microsoft Office

Salesforce

Job description

Principal Clinical Specialist CRM - Mesa, AZ (Finance)

We anticipate the application window for this opening will close on - 14 May 2025

At Medtronic, you can begin a lifelong career of exploration and innovation, helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our history of mission-driven innovation, our medical technologies open doors. We support your growth with training, mentorship, and guidance to own your future success. Join us for a career in sales that changes lives.

Position Description

Provide technical, educational, operational, and sales support to meet Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who strive for the greatest possible reliability and quality in products, processes, and systems by being accountable, having a voice, and taking action.

Clinical Specialists are required to be within their assigned territory daily to address unscheduled needs. They may work weekends and holidays as determined by local management. Weeknight call coverage is primarily handled by Sales Reps, but CSs may be scheduled for weeknights as needed and approved by management.

Use #crmcs in the keyword search at Medtronic Careers to find all CRM Clinical Specialist roles available.

Responsibilities

1. Technical Support
   • Complete CRM Field Technical Training (online and field-based)
   • Perform checks/interrogations of CRM medical device systems post sign-off
   • Support CRM implant procedures post sign-off
   • Provide on-call troubleshooting support as needed
2. Operational Support
   • Ensure completion of patient registration and documentation
   • Manage consignment and trunk inventory
   • Maintain software on programmers
   • Assist with daily coverage logistics
3. Educational Support
   • Educate and train healthcare professionals on products and solutions
   • Assist in training new Clinical Specialists and Sales Reps
4. Sales Support
   • Partner with DSM, Sales Reps, and DM to understand market and customer needs
   • Assist with customer POs and understand the competitive landscape
   • Identify customer needs and provide feedback to support sales
5. Ongoing Technical Development
   • Stay updated on new products and offerings
   • Complete all training timely
6. Other duties as assigned

Minimum Qualifications

Must have on your resume:

• High School Diploma + 11 years of experience in clinical cardiac device/EP role or sales/service in a cardiac device company, OR
• Associate degree + 9 years of relevant experience, OR
• Bachelor's Degree + 7 years of relevant experience

AND

• Current or prior IBHRE (NASPE) Certification

Preferred Qualifications

• Knowledge of medical terminology and device industry
• Ability to build positive relationships
• Strong work ethic
• Proficiency with Microsoft tools and Salesforce
• Ability to meet vendor credentialing requirements
• Excellent customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment

Physical Job Requirements

• Frequent travel to clinics and hospitals
• Ability to lift up to 40 lbs, sit/stand/walk for long hours
• Environmental exposures including infectious diseases and radiation
• Ability to wear lead apron for extended periods
• Use of hands for handling objects and controls
• Effective use of mobile phone, PC, keyboard, and mouse
• Bending, stooping, and balancing
• Visual acuity for various tasks

Work and Travel Requirements

• Travel approximately 10%
• Must drive within territory, with valid license and insurance
• Availability for unscheduled needs, weekends, and holidays

Medtronic offers a competitive salary and benefits package. Salary ranges vary by location and experience. This role is eligible for a Sales Incentive Plan. Learn more about our benefits and total rewards.

About Medtronic

We lead in healthcare technology, aiming to alleviate pain, restore health, and extend life. Join our diverse and innovative team to make tomorrow better than yesterday.

We are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities. We participate in the E-Verify program.