Primary Care Visit Facilitator — Patient Experience Champion

Ebenezer; Saint Paul (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability insurance

PTO and Sick Time

Tuition reimbursement

Retirement plan

Early access to earned wages

Job summary

Fairview in St. Paul, MN seeks an In Clinic Visit Facilitator to support the Primary Care team at Highland Park Clinic. This is a 1.0 FTE role (80 hours per two-week pay period) with benefits, no weekend shifts, and clinic hours 7:00 AM–6:00 PM (Mon-Thu) and 7:00 AM–5:00 PM (Fri).

The Visit Facilitator gathers patient information, documents it in the medical record, assists with scheduling, prepares exam rooms, and supports the care team to ensure a smooth visit experience.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices).
• Current nursing/medical/social work/psychology/pharmacy student (preferred).
• Completed Nursing Assistant, EMT, or Health Unit Coordinator program (preferred).
• Medical terminology (preferred).
• Epic Health Records (preferred).
• Telephonic customer experience (preferred).
• Healthcare setting experience (preferred).

Responsibilities

• Prepare patients for appointments and ensure medical records are available.
• Assist in rooming and document patient information and vitals.
• Prepare exam rooms and stock supplies.
• Facilitate positive patient/provider experience.
• Assist with scheduling and follow-up appointments as needed.
• Communicate effectively with patients, providers, and staff.

Skills

Customer service

Tech proficiency

Education

Current student in healthcare/related field

Nursing Assistant/EMT/HUC program completed

Tools

Epic Health Records

Job description

Fairview in St. Paul, MN seeks an In Clinic Visit Facilitator to support the Primary Care team at Highland Park Clinic. This is a 1.0 FTE role (80 hours per two-week pay period) with benefits, no weekend shifts, and clinic hours 7:00 AM–6:00 PM (Mon-Thu) and 7:00 AM–5:00 PM (Fri).

The Visit Facilitator gathers patient information, documents it in the medical record, assists with scheduling, prepares exam rooms, and supports the care team to ensure a smooth visit experience.