In-Clinic Visit Support Specialist

Fairview Health Services; Wyoming (MN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Job summary

Fairview Health Services in Wyoming, MN is seeking an In Clinic Visit Facilitator to support our Primary Care team. This 0.93 FTE position (75 hours per two weeks) is benefits-eligible and features clinic hours Monday–Thursday 7:00 AM–6:00 PM and Friday 7:00 AM–5:00 PM.

The visit facilitator will gather medical information, help prepare exam rooms, assist with scheduling, and ensure a positive patient experience while coordinating with providers and staff.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets).
• Current nursing or allied health student preferred.
• Completed Nursing Assistant, EMT, or Health Unit Coordinator program preferred.
• Experience in healthcare setting preferred.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Skills

Customer service

Technology proficiency

Education

Nursing/Medical allied health student

Nursing Assistant/EMT/HUC program completion

Tools

Epic Health Records

Job description

Fairview Health Services in Wyoming, MN is seeking an In Clinic Visit Facilitator to support our Primary Care team. This 0.93 FTE position (75 hours per two weeks) is benefits-eligible and features clinic hours Monday–Thursday 7:00 AM–6:00 PM and Friday 7:00 AM–5:00 PM.

The visit facilitator will gather medical information, help prepare exam rooms, assist with scheduling, and ensure a positive patient experience while coordinating with providers and staff.