In Clinic Visit Facilitator-Primary Care Clinic

Fairview Health Services; Saint Paul (MN); On-site; USD 37,000 - 52,000; Full time

Job summary

Fairview Health Services in St. Paul, MN, is seeking an In Clinic Visit Facilitator to join the Primary Care team at Highland Park Clinic. This 1.0 FTE, benefits-eligible role supports in-person clinic visits, pre-visit communication, and patient navigation through the care experience.

The Visit Facilitator gathers medical information, ensures exam rooms are stocked, and assists with scheduling and follow-up coordination to optimize team efficiency and patient care.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smartphones/tablets).
• Experience in a healthcare setting is preferred.

Responsibilities

• Prepare patients for their appointments by collecting and verifying necessary medical records.
• Assist in rooming and documenting visit reason, medications, vitals, and health questionnaires.
• Prepare exam rooms and stock supplies.
• Support patient-provider connection and ensure a positive visit experience.
• Assist with scheduling and coordinating follow-up appointments as needed.

Skills

Customer service

Technology proficiency

Education

Nursing Assistant program

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for a In Clinic Visit Facilitator to join our Primary Care team at our Highland Park Clinic in St. Paul, MN This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.

Clinic Hours of Operation

are Monday–Thursday: 7:00AM–6:00PM and Friday: 7:00AM–5:00PM. NO WEEKENDS!

Visit Facilitators are a valuable member of our care team and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

• 1 year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
• Medical terminology
• Epic Health Records
• Telephonic customer experience
• Previously worked in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status