Primary Care Medical Receptionist — Patient Care & Scheduling

HealthPartners; Maple Grove (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners Maple Grove Primary Care is seeking a Medical Receptionist III to join our team. The role involves handling incoming calls, greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting clerical tasks.

The position emphasizes confidentiality, customer service, and accurate data handling. The ideal candidate will be inquisitive, detail-oriented, organized, compassionate, tech-savvy, and adaptable.

Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Provide support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service, complete defined work in a timely and professional manner, support ongoing process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Job description

HealthPartners Maple Grove Primary Care is seeking a Medical Receptionist III to join our team. The role involves handling incoming calls, greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting clerical tasks.

The position emphasizes confidentiality, customer service, and accurate data handling. The ideal candidate will be inquisitive, detail-oriented, organized, compassionate, tech-savvy, and adaptable.