Medical Receptionist Primary Care

HealthPartners; Maple Grove (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners Maple Grove Primary Care is seeking a Medical Receptionist III to join our team. The role involves handling incoming calls, greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting clerical tasks.

The position emphasizes confidentiality, customer service, and accurate data handling. The ideal candidate will be inquisitive, detail-oriented, organized, compassionate, tech-savvy, and adaptable.

Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Provide support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service, complete defined work in a timely and professional manner, support ongoing process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Job description

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday – Friday Day shift with occasional Saturdays

Join Maple Grove Primary Care for a rewarding and dynamic opportunity! We're seeking an enthusiastic individual to fill the position of Medical Receptionist III. In this role, you'll be an integral part of our dedicated team, working closely with clinicians and support staff to proactively address challenges, assist patients, and resolve issues.

Our ideal candidate is someone with a naturally inquisitive nature who values the freedom to take initiative. Attention to detail is crucial, and excellent time management skills are a must. You should possess a compassionate attitude, be proficient in technology, and recognize the need to be adaptable.

This role promises daily excitement and diversity, involving a mix of in-person, telephone, and computer-based interactions. If you're looking for a role that will engage your curiosity and offer opportunities for personal and professional growth, look no further than Maple Grove Primary Care!

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!