Primary Care Front Desk Specialist

capecodhc; Hyannis (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Cape Cod Hospital in Hyannis is seeking a detail-oriented medical secretary to support patient registration, billing, scheduling, and records management. You will ensure accurate demographics and insurance info, collect payments, and coordinate referrals. The role requires strong communication, computer skills, and prior experience in a medical setting.

The position focuses on maintaining organized patient records, handling calls, and supporting daily operations to deliver CARES-inspired service.

Qualifications

• Ability to read, write and communicate in English.
• High School graduate or equivalent.
• Basic computer skills.
• Typing speed 30 wpm (timed test).
• At least 1 year of medical secretary experience in past 2 years.
• Knowledge of processing referrals/prior authorization.

Responsibilities

• Greets patients and verifies demographic/insurance information.
• Collects co-pays and payments; enters payments in scheduling system.
• Schedules appointments and processes referrals/prior authorizations.
• Maintains patient charts and medical records.
• Handles phone calls, messages, and routing to departments.
• Prepares daily schedules and pulls chart/records as needed.
• Assists in orientation of new personnel and ongoing skill development.
• Performs other related duties as assigned.

Skills

Reading & writing

English communication

Basic computer skills

Typing 30 wpm

Medical secretary experience

Referrals / prior authorization

Education

High school diploma or equivalent

Tools

Scheduling software

POS system

Job description

Cape Cod Hospital in Hyannis is seeking a detail-oriented medical secretary to support patient registration, billing, scheduling, and records management. You will ensure accurate demographics and insurance info, collect payments, and coordinate referrals. The role requires strong communication, computer skills, and prior experience in a medical setting.

The position focuses on maintaining organized patient records, handling calls, and supporting daily operations to deliver CARES-inspired service.