Pricing Operations Lead - Data, Budgets & Discounts (Hybrid)

Sheppard; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sheppard Mullin, Richter & Hampton, a global Am Law 50 firm, seeks a Pricing Operations Supervisor to lead a four-person data entry team and manage pricing/billing data across firm systems.

The role partners with Pricing, Firm Management, and other stakeholders to support matter intake changes, rate updates, budget setup, and related reporting. Strong Excel and legal software experience required, with a West Coast preference.

Qualifications

• Prior experience in legal professional services performing high-volume data entry and quality control (minimum 3 years).
• Demonstrated ability to lead day-to-day work of a small team, including prioritization, follow-through, and clear communication.
• Strong attention to detail; comfortable working across multiple systems and performing repetitive tasks accurately.
• Strong organizational skills; able to manage competing deadlines and maintain tracking mechanisms.
• Professional communication skills interacting with internal stakeholders (Pricing, Billing, Attorneys/Partners).

Responsibilities

• Perform and oversee data entry for new matter budgets and alerts in pricing/budgeting systems.
• Process rate-related updates and entries, including responding to alerts, running reports, and validating rate setup.
• Support creation and maintenance of phase/task codes and code sets, including client/matter application and documentation/instructions.
• Maintain tier discount tracking tools and alerts; validate current fees against discount tiers and implement discount changes/maintenance.
• Support year-end and other periodic rate adjustment processes, including data entry of approved changes.
• Assist with intake processing, including change intake forms and validation of change and new matter intakes; perform mass edits when needed.
• Keep stakeholders informed through clear status updates, issue-spotting, and proactive communication regarding workload and timelines.
• Contribute to continuous improvement of data entry processes, templates, checklists, and documentation to drive quality and consistency.

Skills

Data entry

Team leadership

Attention to detail

Organization

Communication

Education

Bachelor's degree

Tools

Excel

Aderant

Elite

Job description

Sheppard Mullin, Richter & Hampton, a global Am Law 50 firm, seeks a Pricing Operations Supervisor to lead a four-person data entry team and manage pricing/billing data across firm systems.

The role partners with Pricing, Firm Management, and other stakeholders to support matter intake changes, rate updates, budget setup, and related reporting. Strong Excel and legal software experience required, with a West Coast preference.