Preview Confirmation Agent

Holiday Inn Club Vacations; Orlando (FL); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Biweekly Pay

Growth Opportunities

401K

Health, Dental and Vision Plans

EAP – Employee Assistance Program

PTO - Paid Time Off

Discounts on IHG benefits site

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Zusammenfassung

Holiday Inn Club Vacations is seeking a dedicated Preview Confirmation Agent in Orlando. You will call guests with pre-arranged previews to confirm appointments and help ensure high tour show rates, while assisting management with duties and maintaining service excellence.

Ideal candidates bring customer service or hospitality experience, strong communication, reliability, and a team-oriented mindset. The role emphasizes integrity and guest satisfaction in a fast-paced environment.

Qualifikationen

• High School diploma or GED or equivalent.
• Customer service or hospitality experience preferred.
• Bilingual preferred but not required.
• Dependable and goal oriented.
• Self-directed yet a team player.
• Persuasive interpersonal skills to gain acceptance of ideas.
• Active participation in team efforts to achieve goals.
• Excellent customer service and strong verbal communication.
• Strong work ethic, high energy, positive attitude.
• Basic understanding of timeshare.

Aufgaben

• Call guests with a scheduled preview to confirm their appointment and maximize show rates.
• Assist supervisor/manager with additional duties as requested.
• Maintain integrity and communicate with Resort Guest Services and Director of Sales for exceptions and incidents.

Kenntnisse

Customer service

Hospitality

Bilingual (preferred)

Team player

Interpersonal skills

Oral and written communication

Multitasking

Work ethic

Continuous improvement

Timeshare knowledge

Analytical skills

Computer skills

Ausbildung

High School diploma or GED

Jobbeschreibung

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Exciting opportunity! Full Time, weekly pay, PTO, 401K, tuition assistance, health benefits, discounts at hotels and resorts, and so much more!

The Preview Confirmation Agent will be responsible for calling all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours. The Agent is also responsible to check voicemail messages and return calls to guests when needed and respond to any questions the guests may have by providing the highest quality of service possible.

COMPANY BENEFITS:

• Biweekly Pay
• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Discounts through IHG including additional discounted employee benefits through our company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Call all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours.
• Assist the supervisor / manager with any other duties requested.
• Must maintain the utmost integrity while dealing with our owners and guests. Must maintain constant communication with the Manager of Resort Guest Services and Director of Sales for all exceptions and incidents.

QUALIFICATIONS

• High School diploma or GED, or an equivalent combination of training, education and experience.
• Customer services and/or hospitality experience preferred.
• Bilingual preferred but not required.
• Dependable and goal oriented.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service skills.
• Strong oral communication skills.
• Strong work ethic, high energy level, and positive attitude.
• Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.
• Must have knowledge and understanding of timeshare.
• Strong interpersonal and analytical skills.
• Ability to handle multiple tasks and balance priorities.
• Must possess excellent verbal and written skills.
• Intermediate computer skills are required.
• Must have reliable transportation.

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