Preview Confirmation Agent

Career Site Brand; Florida; Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Biweekly Pay

Growth Opportunities

401K

Comprehensive Benefits – Health,Dental

Vision Plans

EAP – Employee Assistance Program

PTO - Paid Time Off

Discounts through IHG

Tuition Reimbursement

Continuing Education Courses

Outstanding Company Culture

Zusammenfassung

Holiday Inn Club Vacations at Orange Lake Resort in Kissimmee, FL is seeking a Preview Confirmation Agent. This full-time role pays weekly and includes PTO, 401K, health benefits, and discounts at IHG hotels.

The agent will call guests with previews to confirm appointments, answer questions, and provide high-quality service, while coordinating with resort leadership to maintain show rates and guest satisfaction.

Qualifikationen

• High School diploma or GED or equivalent.
• Customer services and/or hospitality experience preferred.
• Bilingual preferred but not required.
• Dependable and goal oriented.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Strong work ethic, high energy level, and positive attitude.
• Pursuit of continuous improvement; enhance or increase personal knowledge and skills that will assist in job performance.
• Must have reliable transportation.

Aufgaben

• Call all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours.
• Assist the supervisor / manager with any other duties requested.
• Maintain integrity while dealing with owners and guests; keep constant communication with Resort Guest Services Manager and Director of Sales for all exceptions and incidents.

Kenntnisse

Customer service

Hospitality

Interpersonal skills

Analytical skills

Communication (verbal)

Communication (written)

Time management

Team player

Reliability

Ausbildung

High School diploma or GED

Tools

Computers

Jobbeschreibung

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Exciting opportunity! Full Time, weekly pay, PTO, 401K, tuition assistance, health benefits, discounts at hotels and resorts, and so much more!

The Preview Confirmation Agent will be responsible for calling all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours. The Agent is also responsible to check voicemail messages and return calls to guests when needed and respond to any questions the guests may have by providing the highest quality of service possible.

COMPANY BENEFITS :

• Biweekly Pay
• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Discounts through IHG including additional discounted employee benefits through our company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Call all guests that have a preview scheduled to confirm their appointment to insure the highest show rate possible for tours.
• Assist the supervisor / manager with any other duties requested.
• Must maintain the utmost integrity while dealing with our owners and guests. Must maintain constant communication with the Manager of Resort Guest Services and Director of Sales for all exceptions and incidents.

QUALIFICATIONS

• High School diploma or GED, or an equivalent combination of training, education and experience.
• Customer services and/or hospitality experience preferred.
• Bilingual preferred but not required.
• Dependable and goal oriented.
• Self-directed and independent but works as a team player.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Strong work ethic, high energy level, and positive attitude.
• Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.
• Must have knowledge and understanding of timeshare.
• Strong interpersonal and analytical skills.
• Ability to handle multiple tasks and balance priorities.
• Must possess excellent verbal and written skills.
• Intermediate computer skills are required.
• Must have reliable transportation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.