Outbound Preview Confirmation Specialist

Holiday Inn Club Vacations Incorporated; Orlando (FL); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Holiday Inn Club Vacations Incorporated is seeking a Preview Confirmation Agent to join our marketing team and boost guest engagement by managing the outbound dialer system (inContact) and confirming tours with guests. You will optimize call timing, respond to voicemails, and provide prompt, friendly support to guests to improve show rates.

You’ll work closely with supervisors and managers, analyze call metrics, and participate in continuous improvement initiatives to enhance campaign

Qualifikationen

• High School diploma or GED or equivalent combination of training, education and experience.
• Customer services and/or hospitality experience preferred.
• Bilingual preferred but not required.

Aufgaben

• Call all guests with a preview scheduled to confirm appointment and maximize show rates.
• Assist supervisor/manager with other duties as requested.
• Maintain communication with Resort Guest Services Manager and Director of Sales for exceptions.

Kenntnisse

Customer service

Strong communication

Multitasking

Analytical mindset

Data entry

Teamwork

Ausbildung

High School diploma or GED

Tools

inContact

CRM systems

MS Office

Jobbeschreibung

Holiday Inn Club Vacations Incorporated is seeking a Preview Confirmation Agent to join our marketing team and boost guest engagement by managing the outbound dialer system (inContact) and confirming tours with guests. You will optimize call timing, respond to voicemails, and provide prompt, friendly support to guests to improve show rates.

You’ll work closely with supervisors and managers, analyze call metrics, and participate in continuous improvement initiatives to enhance campaign