Control Room Clerk

Holiday Inn Club Vacations Incorporated; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K

Comprehensive Benefits – Health, Dent,

EAP – Employee Assistance Program

PTO - Paid Time Off

VACATION at ANY of our resorts by way:

Discounts through IHG including CLUBGO

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations Incorporated in Orlando is seeking an organized Local Marketing Assistant to support reporting and administrative functions. The role acts as a liaison between Local Marketing, hotel staff and tour guests, ensuring smooth operations and accurate data handling.

You will process tours, transportation reservations, and generate routine reports. The ideal candidate has a high school diploma, proficiency with Word and Excel, and excellent interpersonal skills to deliver

Qualifications

• Basic administration and reporting experience required.
• Proficient in Word and Excel.
• Excellent communication and interpersonal skills.
• Able to handle multiple tasks and meet deadlines.

Responsibilities

• Assist Local Marketing with reporting and administrative tasks.
• Manifest tours and create transportation reservations for Local Marketing.
• Prepare and distribute daily/weekly/monthly reports.
• Interface between Local Marketing, hotel staff and tour guests.
• Ensure high level of customer service.

Skills

Interpersonal skills

Multitasking

Integrity

Positive attitude

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Description

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for assisting all Local Marketing with reporting and administrative functions. Control Room Clerks manifest tours and create transportation reservations for Local Marketing. Excellent communication skills are critical for this position. The position functions as an interface between Local Marketing, management, hotel staff and individual tour guests.

ESSENTIAL DUTIES AND TASKS:

• Responsible for the timekeeping function for Local Marketing and assists Local Marketing representatives in manifesting tours when necessary.
• Creates transportation reservations with affiliated third-party partners. Confirms tour and transportation appointments.
• Produces and distributes daily/weekly/monthly reports for Local Marketing. Processes Pre-Assigned Representative requests for Sales.
• Provides data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS. Assists with allotment availability.
• Ensures that both internal and external customers are provided the utmost level of customer service.

QUALIFICATIONS:

• High school diploma or GED required.
• Experience with Word and Excel software preferred.
• Previous timeshare marketing or sales experience preferred.
• Excellent interpersonal skills.
• Working knowledge of Word and Excel.
• Possesses high integrity.
• Ability to handle multiple tasks and balance priorities.
• Positive and cooperative attitude

BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:

• 401K!
• Comprehensive Benefits – Health, Dental and Vision Plans!
• EAP – Employee Assistance Program!
• PTO - Paid Time Off!
• VACATION at ANY of our resorts by way of CLUBGO POINTS!
• Discounts through IHG including additional discounted employee benefits through our company Perks website!
• Tuition Reimbursement & Continuing Education Courses!
• Outstanding Company Culture!

#INDSA1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.