PreSales Product Specialist, TrackMyMail

Pitney Bowes; Mississippi; Remote; USD 85,000 - 105,000; Full time

Job summary

Join an innovative company as a TrackMyMail Specialist, where your expertise in USPS automation and client success will help shape the future of communications. In this role, you will collaborate with Sales and clients to develop tailored solutions, ensuring customer satisfaction and success. With a focus on ethical practices and a commitment to excellence, you'll thrive in a culture that values teamwork and innovation. This opportunity offers competitive compensation, career growth, and a chance to make a meaningful impact in a transforming organization.

Benefits

Career Growth Opportunities

Comprehensive Global Benefits

Inclusive Environment

Challenging Opportunities

Qualifications

• 2+ years of sales/client-facing USPS technical experience.
• Experience in digital communications (1-5 years).

Responsibilities

• Engage with Sales to understand customer objectives.
• Deliver customized pre-sales presentations and product demos.

Skills

Client Success

Communication Skills

USPS Automation

Technical Problem Solving

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture is built on four key components: Client. Team. Win. Innovate.

We actively seek candidates who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in pursuit of superior, market-leading solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will act as a business partner with sales and a trusted technical advisor to clients, specializing in TMM workflows. Working closely with clients and Sales, you will develop effective TMM solutions ensuring they meet customer expectations. Your role involves requirement elicitation to determine customer needs and craft appropriate solutions.

It’s a win-win! You will have the opportunity to utilize your talents, support Sales Account Managers and Clients, and help shape the future of communications at a 101-year-old, value-driven company.

You are:

• Someone who can discover and understand a client’s operational issues.

• An excellent communicator (both written and oral) capable of recommending and presenting complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on customer requirements.

• A person with a high level of ethics, commitment, and a self-starter attitude.

• Possessing a strong technical background in USPS automation.

• Driven to pursue superior, market-leading solutions.

You will:

• Engage with Sales and senior decision-makers to understand customer objectives, priorities, and challenges.

• Translate Pitney Bowes offerings into tailored solutions that ensure customer success now and in the future.

• Collaborate with Sales to develop and present compelling technical solutions, maintaining expert knowledge of the business case.

• Deliver customized pre-sales presentations, product demonstrations, and whiteboard sessions with clients and team members.

• Lead the creation of the Statement of Work (SOW).

Your background:

• At least 2+ years of sales and/or client-facing USPS technical experience.

• 1-5 years of experience in digital communications.

• May require up to 30% travel, including overnight stays.

Our Team:

Our Sending Technology Solutions business offers innovative mailing and shipping solutions that support over one million businesses, from addressing and postage to multi-carrier parcel shipping and payments.

Compensation:

The salary range for this position is $85,000 - $105,000 annually, dependent on skills and experience. The position is eligible for an annual incentive bonus, with total on-target earnings up to $165,000.

Location:

Remote, within the continental U.S., with up to 30% travel required. Location policies may change based on business needs.

Sponsorship:

Must be legally authorized to work in the US. No sponsorship for employment visas (e.g., H-1B) is available now or in the future.

We will:

• Provide career growth opportunities.
• Foster an inclusive environment that values diverse perspectives.
• Offer challenging, unique opportunities to contribute to a transforming organization.
• Deliver comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

We encourage all qualified applicants, including Veterans and Individuals with Disabilities, to apply. If you are unable to apply online due to a disability, please refer to the alternative application options provided via our Disabilities link.