Presales Engineer — AV/IT Solutions & Customer Demos

BARCO; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Barco is seeking a Presales Engineer in Dallas to support sales teams by combining technical expertise with strong customer engagement. You will translate complex concepts into user-friendly solutions and autonomously manage technical support across accounts.

The role requires a customer-first mindset, collaboration with internal and partner teams, and the ability to act as a trusted technical advisor for key customers and prospects. Travel up to 60% is expected.

Qualifications

• 4–7 years of experience in deploying AV or IT solutions.
• Strong relationship and stakeholder management skills.
• Excellent communication and presentation skills, with the ability to explain technical concepts in user-friendly terms.
• Fluent in English; additional languages are an advantage depending on the region supported.
• Ability to work autonomously and take initiative, with a results-driven mindset.
• Strong technical curiosity and aptitude for applying technical solutions.
• Knowledge of customer service principles, with the ability to analyse requirements, identify issues, and propose solutions.
• Experience with Salesforce CRM is an advantage.
• Proficiency in MS Office, particularly Excel and PowerPoint.

Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products.
• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams.
• Support the preparation of tender documents in collaboration with sales teams.
• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters.
• Create, manage, and execute support contracts.
• Collaborate with sales teams to plan and organise sales opportunities.
• Manage customer relationships by collecting and logging client feedback.
• Analyse and interpret customer requirements and determine optimal solutions in collaboration with Product Management.
• Identify opportunities to improve customer satisfaction and repeat business, and communicate findings to management.
• Participate in trade shows, meetings, and training sessions as required.
• Travel up to 60% as part of the role.

Skills

Relationship management

Communication skills

English fluency

Autonomy

Initiative

Customer service

Salesforce knowledge

MS Office (Excel/PowerPoint)

Technical curiosity

Tools

Salesforce

MS Office (Excel/PowerPoint)

Job description

Barco is seeking a Presales Engineer in Dallas to support sales teams by combining technical expertise with strong customer engagement. You will translate complex concepts into user-friendly solutions and autonomously manage technical support across accounts.

The role requires a customer-first mindset, collaboration with internal and partner teams, and the ability to act as a trusted technical advisor for key customers and prospects. Travel up to 60% is expected.