Customer Success Project Manager

BARCO; Duluth, Northern (GA, KY); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Barco in Duluth, GA is seeking a motivated professional to lead customer projects in the Control Rooms group and evolve toward customer adoption, value realization, and growth. You will coordinate with sales, service, engineering, and product teams to ensure successful outcomes and ongoing customer satisfaction.

We value a strong technical affinity and a proven track record in project management or customer success, with a commitment to delivering exceptional customer experiences.

Qualifications

• Minimum 5 years of experience in project management and/or customer success management.
• Strong technical affinity in software/AV/visualization or related tech environments.
• Proven ability to manage complex customer projects and diverse stakeholder landscapes.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead end-to-end execution of customer projects within the Control Rooms business.
• Act as primary point of contact for customers during implementation.
• Develop and manage project plans, schedules, budgets, risks, and communication plans.
• Coordinate activities between customers, sales, service, engineering, product management and partners.
• Monitor progress and proactively manage risks, issues and dependencies.
• Ensure customer acceptance, project closure and handover to service org.

Skills

Project management

Customer success

Stakeholder management

CRM tools

Jira/Microsoft Project

Tools

Salesforce

Microsoft Project

Jira

Job description

Location: Duluth, GA, US

Barco is looking for a highly motivated and customer-focused professional to join our Control Rooms organization in the United States. This unique role offers a progressive career path, starting with responsibility for managing customer implementation projects and evolving into a Customer Success Management position.

In the initial phase, you will lead the successful delivery of customer projects. As you gain experience with our customers, solutions, and business environment, your focus will gradually shift toward customer adoption, value realization, relationship management, retention, and business growth.

Key Responsibilities

• Lead the end-to-end execution of customer projects within the Control Rooms business.
• Act as the primary point of contact for customers throughout project implementation.
• Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
• Coordinate activities between customers, sales teams, service teams, engineering, product management, and external partners.
• Monitor project progress and proactively manage risks, issues, and dependencies.
• Ensure customer acceptance, project closure, and a successful handover to the service organization.
• Contribute to the continuous improvement of project management processes and best practices.
• Build trusted advisor relationships with strategic customers.
• Support customer onboarding, adoption, and long-term utilization of Barco solutions.
• Develop customer success plans aligned with customer business objectives.
• Monitor customer health and identify opportunities to maximize customer value realization.
• Lead periodic business reviews with key customer stakeholders.
• Collaborate with Sales and Account Management teams to identify expansion, upgrade, and renewal opportunities.
• Act as the voice of the customer internally and provide feedback to product and service teams.
• Drive customer satisfaction, loyalty, and retention.

Your Profile

• Minimum 5 years of experience in project management and/or customer success management.
• Strong technical affinity, preferably within software, audiovisual (AV), visualization, networking, or related technology environments.
• Demonstrated experience managing complex customer projects and stakeholder landscapes.
• Strong customer focus with a passion for delivering an excellent customer experience.
• Excellent stakeholder management, communication, and relationship-building skills.
• Strong problem-solving, planning, organizational, and administrative skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience with CRM and project management tools such as Salesforce, Microsoft Project, Jira, or similar platforms is considered a plus.

What we offer

• Competitive pay and benefits
• Meaningful work with ownership, autonomy, and impact
• The opportunity to work in a global tech environment with diverse teams
• Continuous learning and growth through training, mentoring programs, and on‑the‑job development
• An inspiring workplace designed for collaboration .

We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Think of images, and you think of Barco. We’re a global tech company creating AV solutions that help professionals succeed when it matters most. Our mission? To visualize and connect the world – from better patient outcomes in healthcare to smarter decision‑making and collaboration in enterprise and unforgettable experiences in entertainment.

At Barco, your ideas matter. You’ll learn, grow, and make an impact in a workplace that values your perspective and supports a healthy work‑life balance.

And the best part? You’ll team up with 3,500+ visioneers who thrive on curiosity, fuel creativity, and push boundaries together.

Innovation starts with you! Ready to make it happen?